At Friends Computer Gallery, we are committed to providing a secure, transparent, and hassle-free shopping experience. This Payment & Returns Policy outlines the payment methods we accept, how payments are processed, and the conditions for returns, replacements, and refunds. By placing an order on khuljasimsim.co.in, you agree to the terms of this policy.

Secure Payment Policy

We use trusted and secure payment gateways to ensure that every transaction is safe and protected. Your payment information is encrypted during processing, and Friends Computer Gallery does not store your complete debit card, credit card, or banking details.

Accepted Payment Methods

We currently accept the following payment methods:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Digital Wallets

• Other payment methods available at checkout

 Pricing

• All prices displayed on our website are in Indian Rupees (INR).

• Prices include applicable taxes unless stated otherwise.

• Shipping charges, if applicable, are calculated and displayed during checkout.

• Prices and product availability are subject to change without prior notice.

Order Confirmation

After a successful payment, you will receive an order confirmation via email or phone. Order confirmation acknowledges receipt of your order but does not guarantee product availability. If an item becomes unavailable or your order cannot be fulfilled, we will notify you promptly and process an eligible refund where applicable.

Returns & Replacements

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we will work with you to resolve the issue quickly.

Return Eligibility

Returns or replacements are accepted only under the following circumstances:

• The product was damaged during transit.

• You received an incorrect product.

• The product has a verified manufacturing defect.

Return Conditions

To be eligible for a return or replacement:

• The request must be submitted within 5 days of the delivery date.

• The product must be unused, undamaged, and returned in its original packaging.

• All accessories, user manuals, warranty cards, promotional items, and the original invoice must be included.

• The product must not show signs of misuse, accidental damage, or unauthorised repair.

Failure to meet these conditions may result in the return request being declined.

Non-Returnable Products

Unless found to be damaged or defective upon delivery, the following items are generally not eligible for return:

• Software and digital products

• Clearance or sale items

• Custom-built or special-order products

Inspection and Approval

All returned products are inspected by our team after they are received. Once the inspection is complete, we will inform you whether your return, replacement, or refund request has been approved.

Refund Process

If your refund request is approved:

• The refund will be processed through the original payment method used for the purchase.

• Processing time may vary depending on your bank or payment provider.

• Shipping charges, if any, are generally non-refundable unless the return is due to our error.

Replacement Policy

Where stock is available, eligible products may be replaced instead of refunded. If a replacement product is unavailable, an eligible refund will be processed.

Contact Us

If you have any questions regarding payments, returns, replacements, or refunds, please contact us.

Registered Office Address
Model Town Extension, Dugri Road, Opposite Bains Office, Near Grand Marian Hotel, Ludhiana, Punjab – 141002, India

Phone: +91 98150 75720, +91 93169 69111, +91 81460 40013

Email: fcgtraders@gmail.com

Our customer support team is committed to providing prompt assistance and ensuring a smooth shopping experience for every customer.

This document outlines the policies regarding payment and returns. All transactions must be completed using accepted payment methods, ensuring security and efficiency. In the event of a return, items must be in their original condition and accompanied by a receipt within the